Sutter City Auto Body always seeks to do business with customers who genuinely want to do business with us. A shop will always find it tougher to please a steered consumer than one who decides for himself/herself which shop to patronize. According to J.D. Power and Associates, Collision Repair Satisfaction Index Study, consumers who use an auto insurance provider that requires a vehicle to be taken to one of its preferred provider, customers are less satisfied overall than those who are able to choose their own repair shop. The study, which measures customer satisfaction with insurance carriers when claims are filed, finds that consumers whose insurance provider stipulated which body shop they had to use expressed the greatest dissatisfaction. Consumers whose insurance provider gave them a choice of two or more body shops to select from were slightly more satisfied, but remained less satisfied than those who selected their own body shop. For best success, a shop shouldn't think it can make happy customers of those who don't want to do business with it in the first place.
This is a firm belief here at Sutter City Auto Body, therefore we are an independent shop working for the customer, not the insurance company. Our best advertisement is referrals from satisfied customers, so get the word out there!
Thank you for considering Sutter City Auto body as your repair choice,
Bruce Smith, Owner & Shop Manager